WHO ARE WE?

We are the leading company in Workforce Management for Latin America.

WHAT IS OUR MISSION?

Make our clients more profitable by efficiently managing their workforce.

WHAT DISTINGUISHES US?

We not only develop technological solutions of the highest standard <br>
but also deliver value through our expert advice on WFM.

OUR TEAM

Managing Director

Juan Carlos Ferrer

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Associate Professor at the Pontificia Universidad Católica de Chile, School of Engineering. His research field is operations management, specifically on topics regarding optimization of pricing and inventory policies and optimal scheduling of work shifts. He has participated in several research, teaching and consulting projects with the private sector, in companies such as Hewlett-Packard, IBM, Enron, UPS, Falabella, Matrix Group, Sodimac, Banco Santander, Codelco, among others. He has also partaken in several projects in the public sector: Fondecyt, Fondef and FDI-Corfo.
Managing Director

Juan Carlos Muñoz

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Associate Professor at the Pontificia Universidad Católica de Chile, Department of Transportation Engineering and Logistics. His areas of research include transport networks, traffic, logistics and public transportation. He is a member of the Trans Res B journal’s Editorial Advisory Board, the Transportation Research Board Committee on Transportation in Developing Countries and the International Scientific Committees at CASPT Conferences. He has been a consultant in logistics planning and operations for companies such as Embotelladora Andina, ENAP and Bazuca.com.
General Manager

Nelson Vásquez

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Civil Industrial Engineer with a Master of Engineering Sciences from Universidad Católica. He has 10 years of experience leading teams and implementing highly complex solutions for people management in large chain stores in Chile and Latin America, including Sodimac in Chile, Argentina and Colombia, as well as DyS, Tottus, among others. At Shift, he is responsible for R&D projects and a committee for the creation of new products and business lines. He is one of the founders and creators of Shift’s Workforce Management software, which runs in 10 Latin American countries and incorporates forecasting and work shift optimization models.
Business Manager

Olivier Laport

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Commercial Engineer with over 6 years of experience at Shift and 18 years of experience in the sale of technological solutions for different markets and industries. He currently serves as Project Manager for Sodimac Chile, Falabella Externos, Enjoy Chile, among other Shift clients. In this role, he demonstrates a goal-oriented mindset and the ability to reach agreements in the different projects he is involved with.
Peru Country Manager

Felipe Ramos

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Civil Industrial Engineer with a specialization in Computer Science from the Pontificia Universidad Católica de Chile. He has 10 years of experience in efficiency and labor productivity projects in countries such as Chile, Peru, Argentina, Brazil, Colombia, Ecuador, Dominican Republic and Costa Rica.
Operations Assistant Manager

Francisco López

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Civil Industrial Engineer with a Certification in Computer Science from the Pontificia Universidad Católica de Chile. With over 8 years of experience in IT Projects, he has participated in new developments, implementation of projects and customer support, overseeing IT operations.
Software Factory Assistant Manager

Virginia Opazo

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Civil Industrial Engineer with a Certification in Information Technology from the Pontificia Universidad Católica de Chile. She has 8 years of experience as Software and IT Projects Engineer at Shift. She has played different roles in some of Shift’s big undertakings: Sodimac, Cruz Verde, Grupo Ramos, Etafashion, Ransa, Enjoy, among others, as well as in major R&D projects related to Human Capital Management.
Implementation Assistant Manager

Pablo Santa Inés

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Civil Industrial Engineer with a Specialization in Transportation and Logistics from the Pontificia Universidad Católica de Chile. He has 6 years of experience in labor efficiency and productivity projects with a focus on retail and service companies in Chile and Latin America, including Tottus, Sodimac, Falabella, Cruz Verde, Enjoy, VTR, CMR, Corona, Ripley, Walmart, Modella Group, among others.
Consulting Assistant Manager

Masato Wada

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Civil Industrial Engineer with a Specialization in Transportation and Logistics from the Pontificia Universidad Católica de Chile. He also serves as project manager and supervisor of the productivity consultants team working in industries such as retail, distribution and services. He has participated in projects for Ripley, Maicao, Sodimac Bodegas, Tradis, Hellmann, among other companies. Prior to joining Shift, he had 3 years of experience working as a consultant for the logistics consulting company Miebach Consulting.
Modeling And R&D Assistant Manager

Pablo Vega

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Civil Industrial Engineer with a Specialization in Transportation and Logistics from the Pontificia Universidad Católica de Chile. Prior to joining Shift, he worked for the plastic manufacturer Wenco from 2012 to mid-2019, where he developed both optimization and mathematical models and systems to assist in the making of production decisions.

Our team is made up of qualified professionals, who are thoughtful and highly qualified individuals from the highest-ranking universities in the region. At the core of our mission is a huge commitment to our clients and to delivering a high-quality service.

OUR STORY

Timeline

Timeline
2005
2005

2005

Under the wing of the Pontificia Universidad Católica de Chile’s School of Engineering, an academic study is conducted that would be the forerunner of Shift. This research was used by a major Chilean retailer.

2007
2007

2007

2007

Due to the study’s success, Shift is born as a business unit within Universidad Católica (DICTUC). This year is marked by the development of the first version of our work shift management software.

2008
2008

2008

The team grows and so does our good reputation. We get our first client in the supermarket industry.

2009
2009

2009

We cross borders for the first time. This year we got our first client outside of Chile.

2010
2010

2010

2010

As a result of the accumulated experience, our expert Consulting team consolidates and, to this day, continues to add value to clients from different industries.

2014
2014

2014

We face great challenges: we get our first clients in the hotel, restaurant, casino and financial services businesses.

2015
2015

2015

Due to the robustness of our service and the confidence of our customers, Shift becomes a spin-off of DICTUC. In addition, this year we moved to a new office as the team continued to grow.

2017
2017

2017

2017

In order to continue expanding to other Latin American countries, this year we open our office in Lima, Peru.

2018
2018

2018-19

The first rewards of the Peru expansion come up, and we conquer our first clients in Mexico, Dominican Republic, Ecuador and Uruguay.

2020
2020

2020

Our R&D department gets stronger. As a complement to our shift planning solution, we complete +10 solutions to meet different client needs.

2021
2021

2021

We were awarded the tender to manage the workforce of the Falabella Group in the Falabella Retail, Sodimac and Tottus businesses. Shift becomes a strategic partner of the Group, managing +500 department stores and managing the shifts of +90,000 workers in 7 Latin American countries.

2021

Today

We are at the top of the workforce management market in Latin America. Our technology and consulting support solutions are backed by the major companies that trust us.